Refund Policy

Վերջին թարմացումը: 27 June 2024

Astro (We, Us, Company) strives to provide Users (You) with the System which is of high quality coupled with strong technical and information support services.

To help ensure that the System under the Receiving Proxy mode is just what Users need, the Company provides for the Users a Free Trial option. To get more information, You can contact Us through Our support system [email protected].

We understand, however, that exceptional circumstances may occur due to the nature of the System, so please, get acquainted with the present Astro Refund Policy (Policy) before You get access to the System.

This Policy forms part of the Astro License Agreement that can be accessed via the following link: https://astroproxy.com/am/license-agreement. You agree to the provisions of this Policy by registering Your Account in the System as it is prescribed by the Astro License Agreement.

All terms and definitions used in this Policy that are not defined must be interpreted in the meaning specified in the Astro License Agreement and its Annexures.

Before the Refund

If You are having an issue with usage of the System, such as You need an assistance to understand how to use the System, require technical support or face any other obstacles to use the System, please reach out to Us via email [email protected] or messengers that can be accessed through the System.

In which cases am I eligible for the refund?

We will accept the refund requests where all following criteria are met:

1. Your submitted refund request satisfies all criteria set forth in the next section of this Policy;
2. The System fails to correspond to satisfactory quality based on the description of the System, licensing fees and public statements made about the specific characteristics of the System by the Company or its representatives.

We hereby reserve the right to deny any refund which fails to meet Our refund criteria.

How can I apply for the refund?

You can request a refund within 14 days after replenishing your account. You can return funds from your balance for ports that have already been purchased only if they were purchased no more than 3 days ago and if no more than 1 GB of traffic was spent.

In order to apply for the refund, You shall submit a refund request to Our support team via [email protected].

Requests for refunds must:

1. Be sent via email to Our support team;
2. Contain Your Account login, date and amount of the payment required to be refunded along with the detailed and grounded reasons why You apply for a refund.

How will the refund be executed?

Upon sending a refund request, You should expect an email from [email protected] and be ready to provide Our support team with additional information and follow all the recommendations.

After Your refund request is approved, it might take Us up to fourteen (14) banking days to process it. In some cases, this period may be extended due to the Payment Providers’ policies.

Please be noted, the Company shall not bear any liability for the late refund where it is caused by the Payment Providers.

The refund will be effectuated via the same payment method and by the same Payment Provider used to pay the Licensing Fee.

Refunded Amount

In case of refund approval from the Company, You will receive the sum of the Licensing Fees net of (i) the Payment Providers' return fees, (ii) part of the Licensing Fees equals to the extent of Your System use after the payment (determined in proportion to the amount of internet traffic You have used to use the System under the Receiving Proxy mode).

Please be noted that the Company will not compensate You with any expenses that were inured due to the payment of the Licensing Fees to the Company. Such expenses include, but not limited to the commissions of the Payment Providers, exchange commissions, etc.

Policy Amendment

This Policy may be revised, updated and(or) amended at any time without prior notice at the Company's discretion. If such amendments are made, the date when this Policy was updated will be displayed on the first page of the Policy.

Please be noted that You bear sole responsibility to check on the updates of this Policy. By using the System after the Policy has been amended, You automatically confirm Your consent to the amended Policy.